Help – Frequently Asked Questions
Questions About Payment
•How long will it take to process my order?
It typically takes 1 Business Day to process an order. You will receive an email confirmation when your order has been processed and is ready to ship.
•What are the possible reasons for my credit card declining?
A credit card can decline for many reasons, the credit card number, expiration date or CVV code is entered incorrectly or the home address is used instead of the billing address. Sometimes there may be insufficient funds in the account or the daily credit limit has been reached or for other reasons. International customers may need to contact their credit card company to have the funds released before an order can be completed. In some case you will need to get the authorization code from your credit card company so we can put the order through. Ultimately, you will have to call the number on the back of your card to find out the exact reason why.
•I am afraid I may have accidentally duplicated my order, can it be cancelled?
Please contact us immediately. We will void the duplicated order for you as long as it has been confirmed.
Questions about Shipping Options:
•What are my shipping options?
We have 3 shipping options. We can ship your tickets domestically or we can deliver tickets to your hotel in Orlando. You may also pick-up your tickets at our office location.
•How will I know when my order has been shipped or is ready for pick-up?
You will receive an email confirmation when your order has been processed and shipped to your billing address, delivered to your hotel, or when your order is ready to be picked-up at our location.
Questions about Pick-Up:
•Can someone other than the credit card holder pickup the tickets?
No. Only the card holder can pick up tickets. The card holder must bring a photo ID and the credit card used to purchase the tickets.
•Where do I pick-up my tickets and what do I bring?
You can pick up your tickets at our office location. You will need to bring your photo ID (driver’s license or passport) and the credit card used to make the purchase to pick-up your tickets.
Florida Orlando Ticket pick-up location:
950 Celebration Blvd Suite H
Celebration, Florida, 34747
Questions about Return/Refund Policy:
•Can I return my tickets?
Tickets are non-refundable once they have been issued. If your tickets have already been received by mail, delivered to your hotel, resort or villa or picked-up at our office location we CANNOT issue a refund. If an exception can be made to this policy, any refund will be subject to a 10% restocking fee.
Questions about Discount Tickets:
•Can you replace my tickets if they are lost or stolen?
Florida Orlando Tickets is not responsible for lost, misplaced or stolen tickets. We strongly advise that you record or take a clear picture of your ticket numbers, as some of the parks may replace them.
•When do tickets expire?
Most theme park tickets expire either 7 or 14 days after the first use unless otherwise noted in the ticket description.
•What is the difference between a Child Ticket and an Adult Ticket?
Most theme parks and attractions consider a Child ages 3 to 9 and Adults ages 10+. Most dinner shows and tours consider a Child ages 3 to 12 and Adults ages 13+.
•What do tickets for theme parks and attractions look like?
We exclusively offer two forms of attraction tickets: traditional tickets and e-tickets. The most common attraction tickets we offer are traditional tickets that have a serial number. Newer forms of attraction tickets are called e-tickets and they can be printed from home and used directly at the front gate.
Questions about Orlando Parks, Attractions and Dinner Shows
•Is there a a ticket that includes both Disney World and Universal Studios?
No. There is not a single ticket that includes admission to both Universal Studios and Disney World—tickets for these theme parks are sold separately.
•What is Disney Transportation?
Disney guests enjoy free transportation between Disney World Parks and Disney World Resorts by using Disney transportation from Disney buses and Disney boats and ferryboats to the world famous Disney Monorail.
•What does my dinner show ticket include?
Dinner show tickets include seating to one show of your choice as well as a three course meal (appetizer, main course and desert) and unlimited beverages.
•Do you make dinner show and attraction reservations for me?
Yes, we can. If you are unsure of what date you want to attend the show, you can also make a reservation for yourself at a later time.
•What time does the dinner show start?
All dinner shows start at different times. Please call or email us if you want to visit for specific show times. You can find the phone numbers for dinner shows on the ticket.
•What time do theme parks and attractions open and close?
All theme parks, water parks and attractions in Orlando open and close at different times. Please call us for more information.
